Return and Refund Policy

Website: https://gurudhan.in/

At Gurudhan, we are committed to delivering high-quality tea products. Due to the nature of our products (consumable items), we maintain a strict No Return and No Refund Policy. Please read the policy carefully before making a purchase.

1. No Return Policy

• All products sold on Gurudhan are non-returnable.

• Once the order is delivered, we do not accept any returns under normal circumstances.

2. No Refund Policy

• We do not offer refunds on any successfully delivered orders.

• All sales are considered final.

3. Exceptions (Damaged or Incorrect Product)

We only consider replacement or resolution in the following cases:

• You received a damaged product

• You received a wrong product (different from what was ordered)

Conditions:

• The issue must be reported within 48 hours of delivery

• You must provide clear photos/videos as proof

• The product should be unused and in its original packaging

After verification, we may offer:

• A replacement product, or

• A suitable resolution at our discretion

4. Non-Eligible Cases

We will not accept complaints in the following situations:

• Change of mind after purchase

• Taste preferences or personal dislike

• Minor packaging damage that does not affect product quality

• Delay caused by courier partners

5. Cancellation Policy

• Orders can only be canceled before dispatch

• Once the order is shipped, it cannot be canceled

6. Refund Processing (If Applicable)

• In rare approved cases, refunds (if any) will be processed to the original payment method

• The processing time may take 5–7 business days

7. Contact Us

For any issues related to your order, please contact us:

• Email: joshiabhishek80@gmail.com

• Phone: 9462583568

By placing an order on our website, you agree to this Return and Refund Policy.